Shipping policy

Shipping Policy

Thank you for shopping with Zyvahpets.

Order Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.

Shipping Times
Estimated delivery times:

  • Italy: [2–5 business days]

  • Europe: [3–10 business days]

  • International: [7–20 business days]

Please note that delivery times are estimates and may vary due to external factors such as customs delays or courier issues.

Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping on orders over 100€.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Customs, Duties & Taxes
For international orders, you may be required to pay customs duties or taxes. These charges are the responsibility of the customer.

Delays
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within [48 hours] of delivery (or expected delivery date).
We will assist you in resolving the issue with the carrier.

Contact Us
If you have any questions about your order, contact us at:
📧 info@zyvahpets.com