Refund policy

Return & Refund Policy

Thank you for shopping with us.

Returns
We accept returns within [ e.g. 14  days] of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Non-returnable items
The following items cannot be returned:

  • Gift cards

  • Sale or clearance items

  • Personalized or custom products

Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within [5–10 business days].

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at: info@zyvahpets.com

Return shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

Damaged or incorrect items
If you receive a damaged or wrong item, please contact us within [48 hours] of delivery with photos.

How to start a return
To initiate a return, contact us at: [your email]
We will provide instructions on how to send your item back.

Contact us
If you have any questions, contact us at:
📧 info@zyvahpets.com